Operations Manager: Role, Expectations, and Responsibilities
Who we are:
Empire Portfolio Group was founded in 2013 with a vision to develop strong brands and supercharge their long-term growth. In an increasingly crowded and competitive industry, our team not only outperforms the norm but most importantly prioritizes making differences in team and studio members' lives.
Headquartered in New York City, Empire Portfolio Group is a leading Area Representative and franchisee of Orangetheory Fitness. The Company owns, operates and supports 140 Orangetheory Fitness studios across DC, Connecticut, Maine, New Hampshire, New Jersey, New York, North Carolina, South Carolina, Vermont, and Virginia.
Who were looking for:
The Operations Managers mission is operational excellence to ensure top quality and production in the studios they oversee. This includes handling all equipment, technology, and facility issues. This position requires the ability to develop strong relationships with outside vendors, create internal processes that can be replicated across the entire company, and stay within budget. You are well organized, a problem-solver, and a producer.

Personal Attributes:
Detail oriented and well organized
Solution-oriented
Multi-tasker with minimal supervision.
On-call availability due to the possibility of facility or IT issues needing to be resolved as soon as possible
Proven flexibility and willingness to handle various tasks independently and to meet deadlines.
Education Requirements:
Bachelors degree
1-2 years of operations experience, ideally in a fitness setting.
Role Responsibilities/Duties
Facility maintenance, issues and repair
Cleanliness and orderliness of the studios
Facility audits and walk-throughs
Inventory levels and supplies for studio maintenance and/or marketing materials
Retail purchasing and inventory
Budget reconciliation via Brex
Daily Financial Reporting (e.g. auditing refunds and unpaids etc.)
IT, Tech and Facility updates
Maintain and maximize working relationships with outside vendors to get the best deals
Cross-trained on studio sales process and class check-in process to step in if necessary
MBO audits (e.g. deactivating terminated members)
Analyze current processes and look for improvements to maximize efficiency

Physical Demands:
Physical requirements can vary. These must be reviewed with management. However, in general, the position requires the following physical activities: Ability to lift a minimum of 20 pounds to a maximum of 50 pounds unassisted; able to sit, stand, stoop, walk, stretch, reach frequently; moderate range of body motions.
Beyond The Paycheck:
Complimentary services and employee discounts with Orangetheory Fitness and Relive Health
Empire cares about youwe offer access to free mental health counseling
Discounts on theme parks, travel, movies, etc. through LifeMart and TicketsAtWork
Pre-tax commuter benefit plan to save on public transportation to/from work
Our Mission: To bring out your best life through inspiring, motivating and exceptional moments
Vision: To be the premier wellness portfolio that supercharges everyday life
Values: Happy, Hungry, Humble, Healthy & Human
Salary: $20 per hour
Benefits:
Medical, Dental, and Vision
401(k)
Employee discounts
Paid time off
Professional development assistance
EEO Statement: Empire Portfolio Group is an equal opportunity employer and will not discriminate against any applicant or employee on the basis of age, race, color, religion, sex, national origin, disability, sexual orientation, gender identity, ancestry, marital status or other classification prohibited by applicable local, state or federal laws. This policy is applicable to hiring, termination, compensation, schedules, discipline, working conditions and all other aspects of employment. As an employee, you are expected to honor this policy and to take an active role in keeping harassment and discrimination out of the workplace. We are happy to work with otherwise qualified disabled employees in order to accommodate limitations, in accordance with the Americans with Disabilities Act (ADA). It is up to the employee to approach the office manager with this request and provide medical proof of his or her needs upon the Companys request.